Privacy Policy

1. Overview

At Canberra First Pest Control, we’re committed to delivering effective, professional pest control and complete customer satisfaction. This Refund Policy explains when refunds and re-treatments apply to our services, and how to request one.

This policy should be read together with our Terms of Service. By booking a service with us, you agree to the terms set out below.

2. Our Service Guarantee

We stand behind our work. If covered pests return within the warranty period stated on your invoice or service agreement, we’ll come back and re-treat the affected area at no additional cost.

• Warranty period: [e.g. 3 / 6 / 12 months], depending on the treatment.
• What’s covered: The specific pest(s) and areas listed on your service agreement.
• What you need to do: Follow any preparation and aftercare instructions we provide, as these are essential for the treatment to work.

In most cases, a free re-treatment resolves the issue. Refunds are considered where a re-treatment is not appropriate, as set out below.

3. When a Refund Applies

Where a re-treatment isn’t practical or hasn’t resolved the problem, we may offer a partial or full refund. This generally applies where:

• We can’t carry out the service you’ve been charged for.
• We’ve re-treated [e.g. twice] under the guarantee and the covered pest activity continues.
• The service wasn’t carried out as described in your service agreement.
• We cancel your booking and can’t offer a suitable alternative time.

Every request is assessed on its own facts, and we’ll confirm the outcome in writing.

4. When a Refund Doesn’t Apply

Pest control is an ongoing process, and some situations sit outside our guarantee. Refunds are not generally available where:

• The preparation or aftercare instructions we provided weren’t followed.
• A new or different pest appears that wasn’t listed on your service agreement.
• Re-infestation is driven by outside factors — neighbouring properties, structural issues, food waste, or entry points we’ve already flagged to you.
• The property has been treated by another provider since our visit.
• The warranty period stated on your invoice has passed.

5. How to Request a Refund

Get in touch within [7 / 14] days of the service, or of first noticing the issue, and include:

• Your name, service address and invoice number.
• The date of the treatment.
• A short description of what’s happened, with photos if you have them.

Send this to [email address] or call [phone number]. We’ll respond within [2 / 5] business days, and may arrange an inspection before making a decision.

6. Cancellations & Rescheduling

Rescheduling: You can reschedule your appointment at no charge with at least [24 / 48] hours’ notice.

Cancellations: Cancellations made with at least [24 / 48] hours’ notice are eligible for a full refund of any deposit paid.

Late cancellations or missed appointments: A [cancellation / call-out] fee of [$XX or X%] may apply to cover our technician’s time and travel.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method within [5 / 10] business days. Where that isn’t possible, we’ll arrange an alternative with you. Bank and card processing times are outside our control.

8. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, and if a service fails to meet one of those guarantees you may be entitled to a remedy. This policy sits alongside those rights, not in place of them.

9. Contact Us

Canberra First Pest Control ABN: [XX XXX XXX XXX] [Business Address, ACT, Postcode] [info@yourdomain.com.au] · [1300 XXX XXX]